Last Updated: June 16, 2025 | Effective Date: June 16, 2025
Welcome to Ignite Media ("Company," "we," "us," or "our"). We are a digital advertising and lead generation agency headquartered at 151 Mill Street, Toronto, ON, M5A 4T8, Canada.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.ignite-media.net (the "Site") or otherwise interact with us, including when you contact us by phone, email, or SMS.
By using our Site or providing us with your personal information, you agree to the practices described in this Policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.
We collect personal information that you voluntarily provide to us, including when you fill out a contact form, opt in to SMS communications, or otherwise communicate with us:
When you visit our Site, we may automatically collect certain technical data about your device and browsing behavior, including:
We may receive information about you from third-party advertising platforms (such as Meta or Google Ads) when you interact with our advertisements, or from analytics tools that help us understand how users find and use our Site.
By providing your mobile phone number and checking the relevant consent box on our contact form, you agree to receive text messages from Ignite Media. We operate two types of SMS programs:
Message frequency varies based on your interactions with us and any campaigns you have opted into. Transactional messages are sent as needed based on your service activity. Marketing messages are sent periodically and will not exceed a reasonable frequency.
Standard message and data rates may apply depending on your mobile carrier plan. Ignite Media is not responsible for charges imposed by your carrier.
You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further SMS will be sent to your number. To re-subscribe, reply START or provide consent again through our website.
If you need assistance regarding our SMS program, reply HELP to any message or contact us at [email protected] or +1 (437) 922-7641.
We do not sell, rent, or share your mobile phone number with third parties for their own marketing purposes. Your mobile number is used solely by Ignite Media to communicate with you as described in this section.
Your consent to receive SMS messages is never a condition of purchasing any product or service from Ignite Media. You may opt out at any time without affecting your ability to access our services.
We use the personal information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Service Delivery | To provide, manage, and improve the advertising and lead generation services you have engaged us for. |
| Communications | To respond to your inquiries, send appointment reminders, and provide service-related updates via email, phone, or SMS. |
| Marketing | To send promotional offers, newsletters, and information about Ignite Media services, where you have given consent or we have a legitimate interest. |
| Analytics & Improvement | To analyze website usage, track campaign performance, and improve the design and functionality of our Site. |
| Legal Compliance | To comply with applicable laws, regulations, and legal processes, including Canadian privacy legislation (PIPEDA). |
| Fraud Prevention | To detect, investigate, and prevent fraudulent activity or unauthorized access to our systems. |
| Business Operations | For internal business purposes such as record-keeping, billing, and contract management. |
We will only use your personal data for the purposes for which it was collected, or for compatible purposes that you could reasonably expect. We will ask for your consent before using it for any new or unrelated purpose.
We do not sell your personal information. We may share your data only in the following limited circumstances:
We may share your information with trusted third-party vendors who assist us in operating our business, including:
All service providers are contractually obligated to handle your data securely and only for the purposes we specify.
We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court order or government agency), or to protect the rights, property, or safety of Ignite Media, our clients, or others.
In the event of a merger, acquisition, reorganization, or sale of all or a portion of our business, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your data becomes subject to a different privacy policy.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences, analyze usage, and deliver relevant advertising.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Necessary for the Site to function properly (e.g., form submissions, navigation). | Session |
| Analytics Cookies | Help us understand how visitors interact with the Site (e.g., Google Analytics). | Up to 2 years |
| Marketing/Ad Cookies | Used to deliver relevant ads and measure campaign performance (e.g., Meta Pixel, Google Ads). | Up to 90 days |
| Preference Cookies | Remember your settings and preferences to personalize your experience. | Up to 1 year |
You can control or disable cookies through your browser settings. Note that disabling certain cookies may impact the functionality of our Site. For more information on managing cookies, visit www.allaboutcookies.org.
Our Site does not currently respond to "Do Not Track" (DNT) browser signals. We will update this policy if our practices change.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When personal data is no longer needed, we will securely delete or anonymize it.
We implement a variety of technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, or disclosure, including:
Despite these measures, no method of transmission over the Internet is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security. In the event of a data breach that poses a risk of harm to individuals, we will notify affected individuals and relevant authorities as required by applicable law.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of the rights described above, please contact us using the information in Section 13. We will respond to your request within 30 days. We may need to verify your identity before fulfilling your request.
Our Site may contain links to third-party websites, platforms, or services that are not operated by Ignite Media. These links are provided for your convenience and do not constitute our endorsement of those sites.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We strongly encourage you to review the privacy policy of every site you visit.
Our Site and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at the details in Section 13 and we will take steps to delete such information from our systems.
If we become aware that we have inadvertently collected personal data from a child under 13 without verifiable parental consent, we will delete it promptly.
Ignite Media is based in Toronto, Ontario, Canada. If you access our Site from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada or other countries where our service providers operate.
These countries may have data protection laws that differ from those in your home country. By submitting your personal information to us, you consent to its transfer and processing in accordance with this Privacy Policy. We take reasonable steps to ensure that any international transfer of personal data is handled securely and in compliance with applicable privacy laws.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of our Site or services after any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
For complaints that remain unresolved after contacting us, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.